Terms of Service
These terms cover how ORLIXS runs, delivers, and bills for the customer communication and related services described on this site. By requesting a call, signing up, or paying an invoice, you agree to them.
What you're buying
ORLIXS provides customer communication and related services to business clients. Services currently offered include: an automated call answering service; an automated chat service for websites and connected messaging channels; Google Business Profile management and review generation; website development; custom automation; social media management; and website maintenance.
Services are provided on a monthly basis unless described as a one-time project. There is no minimum term and no contract period. Either party may end a monthly service with notice as set out below. Where a setup fee applies it is a separate one-time charge. Current figures are on our pricing page.
Automated call and chat services identify themselves as artificial intelligence when asked. They operate using information supplied by the client. ORLIXS does not warrant that an automated service will answer every question, and neither the call service nor the chat service accepts payment card or banking information under any circumstances.
Timeline
How long setup takes depends on how much you want it to handle and how quickly we get the access and approvals we need from you. We will give you a specific estimate before you commit to anything, and nothing goes live until you have seen how it replies on your behalf and signed it off. Text messaging may also require a carrier registration period before it can go live, which is outside our control.
Text messaging and consent
Every text sequence we run includes opt-out handling: a recipient who replies STOP is removed and receives nothing further. Follow-ups also stop when a recipient books or replies. You are responsible for ensuring the people we message on your behalf are your own inquiries and customers. We do not send cold or purchased lists, and we will not set one up.
Billing & cancellation
The monthly fee is billed in advance. There is no contract and no minimum term: the arrangement is month to month and you can cancel at any time by giving 30 days' notice, after which billing stops. Each service is sold on its own: there is no bundle, no minimum, and nothing here requires you to buy anything else first. Every published figure is on our pricing page. If your volume grows past the tier you are on we will tell you, and we will agree the change with you before anything different is charged. We do not bill overage you have not agreed to. The setup fee is due before setup work begins and is non-refundable once it has started, because that time and work is real. We do not offer a guarantee, a free trial or a refund of monthly fees. The absence of a contract is what stands in place of one.
What we're responsible for
We set the service up to answer accurately from the information you give us, and we watch it after it goes live. If it ever gives a customer clearly wrong information or mishandles a call, tell us: that is our problem to fix, not something you have to live with. We also do not let it say anything you have not approved.
What we're not responsible for
We can't guarantee specific business outcomes, such as a number of bookings or a revenue figure: results depend on your pricing, your area, your competition and how the service is used. Example conversations shown on this site are labelled as examples and are not recordings of real customers, and no figure in one is a price we charge. We are also not liable for outages or changes on the third-party platforms we connect to (your phone provider, calendar, customer records) that are outside our control.
What we will not do
Google Business Profile. ORLIXS does not guarantee search rankings or visibility outcomes of any kind. Review generation is limited to requests made to genuine customers following genuine work. ORLIXS does not create, purchase, incentivize or solicit reviews from persons who have not been customers of the client.
Profile ownership. Where ORLIXS manages a client’s Google Business Profile, the client retains ownership of that profile at all times. ORLIXS operates as a manager on the profile, and access is relinquished on termination.
Telephone numbers. ORLIXS does not port client telephone numbers. Call handling is arranged by forwarding, and the client retains control of their number at all times.
Your data
How we handle the call and customer data we process for you is covered in our FAQ and privacy policy. Whether calls are recorded, and what happens to any recording, is agreed with you before your service goes live and is subject to the recording and consent laws that apply where your business and your callers are. You own your customer data; we process it only to run the service you have asked us to run.
Changes to these terms
We may update these terms as our services evolve. When we do, we'll change the “last updated” date shown with this page. Continuing to use an active system after a change means you accept the update.
Questions
Anything here unclear, or want the specifics in writing before you commit? Email connectorlixs@gmail.com.