Privacy Policy

Who we are

ORLIXS provides customer communication services to businesses. We build and operate call answering agents, website and messaging chat agents, and Google Business Profile management on behalf of our clients, and we provide website development, automation, social media and website maintenance services.

In the course of providing these services we process personal information belonging to two groups: our clients, and the customers of our clients who contact them by phone, through their website, or through connected messaging channels. Where we process information about a client’s customers, we do so on that client’s instructions and on their behalf.

The information involved may include names, telephone numbers, email addresses, the content of calls and messages, recordings and transcripts of calls, appointment details, and information a caller or visitor chooses to provide during a conversation.

For any privacy question, contact us at connectorlixs@gmail.com.

What we collect

When you use our contact form, we collect the details you choose to give us:

• Your name
• Your email address
• Your phone number (if you provide it)
• Your business name, your website, and roughly how many calls a week you take (if you provide them)
• The message you send us

Our servers may also keep basic technical logs (such as IP address and browser type) for security and to keep the site running reliably.

Text messages and opting out

Where we send text messages on behalf of a client, every message sequence includes opt-out handling. A recipient can reply STOP at any time to end messages, and follow-up sequences also stop automatically when the recipient replies, books an appointment, or opts out. Opt-out requests are honored across the sequence, not only for the individual message.

How we use your information

We use the details you send us to:

• Reply to your inquiry and arrange a call
• Understand what you need so we can propose the right work
• Keep a record of our conversation

We do not sell your information, and we don't use it for advertising.

Legal basis (UK/EU visitors)

Where UK or EU data protection law applies, we process your contact details on the basis of our legitimate interest in responding to inquiries about our services, and/or to take steps at your request before entering into a contract.

Who we share it with

We only share your information with the service providers that help us run the site and reply to you:

• Our email provider, which delivers the notification of your inquiry to us
• Our website hosting provider
• Google Analytics, which receives anonymous usage data about visits, never your name, email or message

These providers only process your data on our behalf. We may also disclose information if required by law.

How long we keep it

We keep inquiry details only as long as needed to respond to you and manage our relationship, then delete them. You can ask us to delete your information sooner at any time.

Your rights

Depending on where you live, you may have the right to access the information we hold about you, to correct it, to have it deleted, or to object to how we use it. To exercise any of these, email us at connectorlixs@gmail.com and we'll take care of it.

Cookies and analytics

We use Google Analytics to understand how the site is used: how many people visit, which pages they read, and whether they get as far as the contact form. It sets cookies in your browser to recognize a returning visit.

We do not use advertising cookies, we do not sell or share this data for advertising, and we never send your name, email or the contents of your message to Google. When you submit the contact form we record only that an inquiry happened and which area it was about.

You can opt out with Google's browser add-on, or by blocking cookies in your browser settings. Nothing on this site stops working if you do.

The only other cookie we set is a secure login cookie for our own team's admin area, which visitors never receive.

Calls we answer for our clients

This policy covers people who use this website. If you called a business and spoke to an assistant run by ORLIXS, that is a different relationship: the business you called decides what is collected and why. How those calls are recorded and kept is agreed with that business before the service goes live, and is subject to the recording and consent laws that apply where the business and the caller are. We do not publish a general notice covering it, because the answer is not general: it differs by state and by country.

Security

We take reasonable measures to protect your information. No method of transmission over the internet is ever completely secure, but we work to keep your data safe.

Children

Our site and services are intended for businesses and adults, not children.

Changes to this policy

We may update this policy from time to time. When we do, we'll change the “last updated” date shown with this page.

Contact us

Questions about this policy or your data? Email connectorlixs@gmail.com.