The questions people
actually ask.

We make sure the people trying to reach you actually get through. We answer your phone day and night, answer messages on your website, WhatsApp, Instagram, Facebook and text, and keep your Google listing right and reviewed.

The phone, almost always. It's where the money's going, and it's the one that pays for itself fastest. The other two are worth adding once that's sorted.

No. Each works on its own and nothing needs anything else first. Taking more than one costs less, $100 a month off for two and $150 off for all three, but that's a discount, not a package you're pushed into.

We work with businesses of about two to fifty people. What matters isn't how many staff you have, it's how many calls and messages are going unanswered.

That's what the free call is for. It isn't about how many calls you get, it's about how many you don't answer. Twenty a week with half missed is a bigger problem than a hundred a week all answered.

Sometimes it isn't. If you're not missing enough calls, or the ones coming in are already being answered, we'll say so on the free call and we won't send a proposal. We'd rather lose the sale than have you cancel in four months.

No. There's nothing to log into and nothing to keep on top of. We build it, run it and look after it.

Yes. A written summary of every call arrives where you already work: your customer records if you keep them, or your email and phone if you don't. Once a month we send a short note about what we heard and what we changed.

The phone is $599 a month with 1,000 talking minutes, or $899 with 2,000, and every feature is in both. Messages and your Google listing are $299 a month each.

$350, once, and it covers the phone and messages together, not $350 each. Google is $200. Take messages alongside the phone and setting it up is free.

The day it goes live, not the day you pay to set it up. You never pay for something you can't use yet.

$0.35 a minute. There's no penalty rate, and we tell you before it becomes a habit rather than after.

No, and no minimum term. To stop, give us thirty days' notice. That's notice, not a contract, and there's no fee.

No, but you also can't get stuck. There's no contract, you keep your number, your records and your Google listing, and thirty days ends it. You'll also have heard it and approved every word before it went live, so nothing about it should surprise you.

One customer you'd otherwise have missed usually covers the month. If a customer is worth less than that to you, say so on the call and we'll tell you honestly whether this makes sense.

We handle it. The phone is full price for the first location and less for each one after, priced on the free call. Google is $299 per location, because each listing is separate work every month.

Yes. It's built from your real information, it only answers from that, and it gets tested hard before it goes live.

It's built to say only what you gave it and to offer only times your calendar actually has. If it isn't sure, it takes a message.

We build your system: the answers, the conversation, the rules, the connections, the testing and the tuning afterwards. That's the part that decides whether it works. Like most software companies, we don't publish who our suppliers are.

It's built on independently security-checked systems, sensitive personal details can be stripped out of stored records, and things are kept as long as your policy says rather than ours. If you work somewhere with particular rules about customer information, tell us before you sign up and we'll tell you honestly whether we can meet them.

About a week from yes to live, once we've got what we need. Waiting on your answers is almost always the slow part, not the building. Texts need carrier approval first, which usually takes two to three weeks.

Yes. You approve every word of it, then you call it yourself and try to catch it out, and nothing goes live until you've said yes. If it says something you don't like, we change it and you try again.

Your services, prices, hours and booking rules, what you want to find out from callers, what you turn away, and what must always reach a person. Then one conversation about the things people always ask that aren't written down anywhere.

We set one up as part of setting it up, and every booking gets texted to you anyway, so it's in your pocket either way.

You don't need to. Everything arrives by email and text instead.

Yes, free, the same day or the next. New price, new service, different hours: message us and it's done, with no ticket to raise and no release to wait for.

Your number is always yours, because we forward calls and never take the number over. There are backups underneath, so if one part fails, a backup takes over, usually without the caller noticing. We watch it, and we tell you what happened rather than quietly patching it.

Yes. Every text sequence lets people opt out, and follow-ups stop when someone books, replies or asks you to stop.

No. It's a natural voice at a natural pace, and it doesn't read scripts at people. Anyone who asks is told straight away that it's a computer.

It's set to tell them it's a computer as soon as they ask, without dodging. We won't build one that doesn't.

Several at once, so callers don't get a busy tone. Several conversations run at the same time with no queue, which is the one thing a single receptionist can never do.

No. We forward the one you have and never move it. Whatever happens between us, you change one setting and your phone rings as it always did.

Yes, and most people do. Set it to pick up only after a few rings, only outside your hours, or only when you're already on the phone.

It says so, takes a proper message with their name, number and what they actually wanted, and tells them when someone will get back to them. You get it straight away, and we add the missing answer so it doesn't happen twice.

It stays calm, doesn't argue, and puts them through to a person as fast as your rules allow.

No. It's set never to ask for card details and to refuse them if they're offered.

They can be, with the notice required where you operate. Whether calls are recorded, and how long anything is kept, is agreed with you before it goes live.

You get a written summary of every call. Once a month we also send a short note on what we heard on real calls and what we changed.

Yes. It speaks English and Spanish, switches to whichever the caller uses, and your call summaries arrive in English.

Those match keywords and offer you buttons. This reads the question and answers it, using your real prices and rules rather than marketing copy.

Yes. Website, WhatsApp, Instagram, Facebook, Telegram and text, plus Slack and Teams for your own staff. One agent, one place to look.

It still works, because WhatsApp, Instagram, Facebook and text don't need one. If you want a website we build those too, but it isn't a requirement.

Almost certainly. It's a small piece of code that goes on any platform.

No. We add it so it loads after your page, not before it.

Yes. Most of your traffic is on a phone, so it's built for that first.

Yes. It can look at a photo, such as a damaged part, an error message or a product they're asking about, and act on what it sees.

Yes. You get a written summary of each conversation: who it was, what they wanted and what happened. There's nothing to log into.

It hands them over to you, or takes a message with the details if nobody's around.

Tell us and we fix it straight away. It only answers from what you gave it, so the worst case is usually an incomplete answer rather than a wrong one.

Yes. It replies in English or Spanish, whichever they wrote in.

No, it works on its own. If you have both they share one set of answers, which is cheaper and means they can never contradict each other.

We can't promise that, and neither can anyone else. We improve what we can control and tell you honestly what moved.

Never. Only real customers, after real work.

A request that goes out at the right moment, in your words, as close to one tap as possible. The timing is most of it: the same ask a week later works a fraction as well.

We answer it calmly, publicly and quickly, and we never argue.

Only if it breaks Google's rules: fake, off-topic, abusive, or from a competitor. A genuine unhappy customer can't be removed, and shouldn't be, so we answer those instead.

Always. We work on it as a manager. You own it, and you keep it if you leave.

Most of the listing is fixed in week one. Reviews build up over months, not days, and anyone promising a timeline on where you rank is guessing.

No. Tell us what's off-limits at the start, and you see everything we publish.

Tell us before you sign up. Getting it back is a different job with a different chance of working, and we'll tell you honestly what we think.

Google stopped doing messaging and call history through listings. Anyone still selling you those is reading from an old brochure.

No, this works on its own. It goes well with call answering for an obvious reason: a listing that works makes the phone ring, and that phone needs answering.

It depends on how many pages there are and how fast the words get approved. Approving words is almost always the slow part, not the building.

Completely: the code, the domain, the hosting account, all of it.

Often yes, and often it's the better answer. We'll tell you honestly which is cheaper for the same result.

Yes, and that's included, not a surcharge.

Not if it's done properly. Redirecting every old page is part of the job, not an extra.

No. Upkeep is optional and separate.

If your website brings you work, something breaking quietly costs more than the monthly fee. If it's a brochure nobody visits, probably not, and we'll say so.

Usually. We'll check it first and tell you if it's in a state we can support.

Within the turnaround we agree at the start, based on what you actually need.

We're alerted and we fix it as fast as we can. We won't pretend there's someone sitting up all night; small companies who promise that are guessing.

It stays in your own hosting account. We work in it, but we don't hold it.

The ones your customers actually use. For most businesses that's one or two done properly rather than five done badly.

It supports the decision, but it rarely starts it, and it won't make the phone ring on its own. If you want more people calling, fix your Google listing and your phone first.

No, though businesses where the owner shows up usually do better. We work with what you're comfortable with.

You have. It's the work you do every day, which is invisible to you and interesting to everyone else, and part of the job is spotting it.

We do, in your words. Anything needing a real answer comes to you.

Yes, if you want. Most people stop wanting to after the first month.

Most things. Tell us what you use and we'll give you a straight answer.

Because doing it properly takes a day or two of real work. The first conversation is free, and if it's obvious it isn't worth automating we'll say so there and it's cost you nothing. The $500 comes off the build if you go ahead.

It depends. Some builds are a project and then they just run, and some need watching and adjusting. We'll tell you which before you commit.

Things break eventually. On a monthly arrangement we fix it; if it was a one-off project, we quote the fix.

Yes. It runs in your accounts and you can take it elsewhere.